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COVID-19 Protocol

  • If any client is sick, especially with flu-like symptoms, has been in contact with anyone who is sick, especially those who tested positive for COVID-19, please do not travel with your pet. Please find your pet alternative transportation.
  • All driving clients please wait in cars and call us at 240-403-8387 to let us know you have arrived.
  • All walking clients please also call or wave from outside the office.
  • All pets will be ushered by a team member immediately into an exam room once space is available. For dogs, we will use our own leashes. For cats and dogs in carriers, we will use a hospital-grade disinfectant on the handles.
  • Clients will stay outside in their cars or outside the office, as only the pets will be allowed in to the building (social distancing). Please call to discuss protocol regarding humane euthanasia, if indicated.
  • Clients can video conference with the team, watch the exam and interact using the Zoom Cloud Meeting app (free to download and no sign up needed) on a smartphone.
  • Clients that do not wish to use the Zoom app will receive a phone call from the doctor once the exam has been performed to discuss exam findings, recommendations and treatments. Costs will be discussed as well.
  • Clients will complete billing by speaking with a team member prior to reconvening with their pet and receiving medications (if needed) outside the office or at their car. Please try to use credit/debit cards over cash/checks at this time.
  • We are a “handshake free zone” at this time.
  • Medication/Food refill requests are to be called in/emailed/sent through our WGVC App prior to your arrival at the hospital. Please call us to let us know you are here and we will deliver your items to your car when you arrive.


COVID-19 Update – Effective May 7th, 2020

Dear Woodley Gardens Veterinary Care Family,

With the new order issued by Governor Hogan, we are now able to resume full services again, including wellness visits and elective procedures such as spays, neuters, and dental cleanings. In order to keep our valued clients and caring team healthy and do our part in social distancing to prevent the spread of COVID-19, we will continue to follow our adjusted protocols for the hospital.

We will continue to only allow pets into the hospital. Clients will have the opportunity to Zoom video conference into their pet’s exam, or the doctor will call you on the phone after the doctor has completed the examination if you do not want to use Zoom. You may view the complete protocol here.

We already have rigorous cleaning protocols in place for the hospital, and we have increased the frequency of these cleanings as well. All team members wear masks and gloves, and also wash their hands following CDC recommendations with soap and water before and after each exam. Anyone feeling ill for any reason stays home, and all team member temperatures are taken prior to each shift. The additional measures taken are for the safety of our clientele and our team so that we can continue to serve the needs of our patients and our community that we love. We highly recommend for clients to wear masks and ask if you are experiencing COVID-19 symptoms to find your pet alternative transportation and alert staff that your pet is coming from a COVID-19 positive household. Thank you for your understanding.

Stay safe everyone!

Best,
The Team and Woodley Gardens Veterinary Care